Your privacy, our principle.

This Privacy Policy explains how The Orchid Hotels collects, uses, stores and protects information about you when you join the Orchid Petals loyalty programme. By signing up, you agree to the practices described here.

What we collect

Mobile number, email (optional), name, city, birthday, anniversary, and folio details from your stays, dining and spa visits across Orchid properties or orchidhotel.com.

How we use it

To credit and redeem Petals, send programme communications (offers, birthday wishes, tier upgrades), analyse aggregated trends to improve our hospitality, and provide guest support.

Your rights

You can request access, correction or deletion of your data at any time by writing to privacy@orchidhotel.com.

Last updated: February 2026